Privacy Policy

Last updated: 8 September 2026

1. Who we are

The Training Lounge operates a private gym at:

83 Exeter Road
Exmouth
Devon
EX8 1QD

We are responsible for the personal information collected through our website, booking system and operation of the gym.

For privacy questions or requests, contact:

trainingloungeexmouth@gmail.com

2. Information we collect

When you contact us, create an account, make a booking or use The Training Lounge, we may collect:

Your first and last name
Your email address
Your telephone number
Your booking history
Your account and membership information
Your acceptance of our Terms and Conditions
Access records relating to entry to the gym
The contents of messages or enquiries you send us
Any other information you choose to provide

Payments are processed through Stripe. We do not normally receive or store your full payment card details.

Our booking and access system is provided through GymMaster and may process information required to manage bookings, customer accounts and gym access.

Our website provider, Wix, may collect technical information needed to operate and protect the website, including your IP address, browser, device information and essential cookie data.

Please do not send detailed medical information unless it is genuinely necessary.

3. CCTV

CCTV operates at The Training Lounge for the purposes of:

Protecting customers and the premises
Protecting equipment and property
Helping investigate accidents or incidents
Preventing and detecting crime
Supporting the safe operation of an unmanned private gym

CCTV may record identifiable images of people entering or using the premises.

Continuous audio recording is not used.

CCTV footage is normally retained for up to 30 days and then automatically deleted or overwritten unless footage needs to be retained in connection with an accident, incident, security matter, insurance claim, legal dispute or police enquiry.

Access to CCTV footage is restricted to authorised persons.

4. How we use your information

We use personal information to:

Respond to enquiries
Create and manage customer accounts
Manage bookings
Process payments
Provide access to the gym
Record acceptance of our Terms and Conditions
Communicate booking and service information
Operate, maintain and protect the website and gym
Protect customers, staff, equipment and property
Investigate accidents, incidents, misuse or security concerns
Prevent spam, misuse or fraudulent activity
Meet our legal obligations

We will not sell your personal information.

We will not add you to unrelated marketing lists without your agreement.

You can ask us to stop sending marketing or promotional updates at any time.

5. Our lawful reasons for using your information

We process personal information where:

It is necessary to provide the service you have requested or to take steps before providing that service

It is necessary for our legitimate interests in operating, securing and protecting The Training Lounge

You have given consent, such as where you have requested marketing or opening updates

We must comply with a legal obligation

Information may also be retained where necessary to establish, exercise or defend legal claims.

You may withdraw consent at any time by emailing us.

6. Who we share information with

We only share information where reasonably necessary.

This may include:

Wix, which hosts our website

GymMaster, which provides our booking, customer management and access system

Stripe, which processes payments

Google, which provides our business email service

CCTV and security service providers where applicable

Professional or technical service providers supporting the business

Insurers, legal advisers, regulators, police or other authorities where reasonably required or required by law

These organisations may only use the information for the relevant service or legal purpose.

Some service providers may process information outside the United Kingdom. Where this happens, appropriate safeguards required by UK data protection law will be used.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Enquiry information is normally reviewed and deleted after 24 months if it is no longer required.

Customer, booking, payment and transaction records may be retained for longer where required for accounting, tax, insurance, legal or dispute resolution purposes.

CCTV footage is normally retained for up to 30 days unless there is a specific reason to preserve particular footage.

8. Cookies

Our website may use essential cookies required for security and basic operation.

If we use analytics, advertising or other non essential cookies, visitors will be given an appropriate choice before those cookies are used where consent is required.

You can also control cookies through your browser settings.

9. Your rights

Depending on the circumstances, you may have the right to:

Ask for a copy of your personal information

Correct inaccurate or incomplete information

Ask us to delete your information

Ask us to restrict how information is used

Object to certain uses of your information

Withdraw consent

Ask for information to be transferred where applicable

These rights can also apply to CCTV footage in which you are identifiable.

To exercise any of these rights, email:

trainingloungeexmouth@gmail.com

We may need to confirm your identity before completing a request.

10. Complaints

If you have a concern about how we use your personal information, please contact us first at:

trainingloungeexmouth@gmail.com

You also have the right to complain to the Information Commissioner's Office.

Website: ico.org.uk/make-a-complaint

11. Links to other websites

Our website may contain links to external services or social media pages.

Those organisations have their own privacy policies, and we are not responsible for how they use information collected on their websites.

12. Changes to this policy

We may update this Privacy Policy when our services, systems or legal requirements change.

The latest version will always appear on this page with its revision date.